returns require a Return Authorization Number, and must be requested
through our RMA request form at any time within 48 hours of delivery of
your order. You can also FAX your request at any time. Please click here to request your number. Sorry, we do not accept exchanges.
NOTE: THERE IS A 20% RE-STOCKING FEE WHICH WILL BE DEDUCTED FROM YOUR REFUND.
Items that are not returnable:
1. Curly Willow (fresh floral item)
2. Glass Vases (due to very high level of breakage on return shipments)
3. Cake Stand / Cake Butler
4. Any products shipped via freight truck (not FedEx or USPS)
What is refunded:
1. We will refund for the amount for the product only, minus a 20% restocking fee.
2. We do not refund original shipping fees
3. We do not pay for your return shipping.
Custom Orders: Orders consisting of over 100 pieces, or a large
order of one particular product with a total of over $500.00, or include
items that are off catalog, are considered a custom order. Custom
orders require a non-refundable pre-payment before harvesting and/or fulfillment commences.
RMA numbers will not be issued prior to the actual delivery of your shipment.
and Branches offers only the best, highest quality decorative branches
and botanicals. If you are not satisfied with your purchase, simply
request your RMA number within 48 hours after delivery by the shipper.
If you believe you have received the wrong item(s), please do not submit
an RMA request. Please the section below so we can assist you further.
return the item in its original, unused condition (including all
original packaging and tags) for a refund, less shipping costs. If you
have any questions or concerns regarding your order or our return
policy, please contact Customer Service All communications regarding returns are conducted via email.
of product that include shipping (manzanita, birch trees, kits) will be
refunded for the product only. Included shipping fees range from $10.00
(smaller cases), to $34.00 (larger cases). Taller materials, such as
Birch, are more. All shipping fees, included or not, are non-refundable.
Please be aware that your return shipping costs may exceed our reduced
commercial rate provided at the time your order was placed. We have no
control over FedEx, UPS or USPS regarding your shipping rates.
items must be returned in completely unused and resalable condition.
Items that are broken, cut, trimmed, painted, stained, glued, foamed, or
otherwise display evidence of use or damage will not be refunded.
If you received the wrong quantity of items, we must be notified
immediately upon receipt of your order. We will correct the quantity
discrepancy at our expense.
order has been received, inspected and approved, we credit the
appropriate account within 10-14 business days; we also send you an
email to let you know the refund is complete.
Curly Willow is a fresh floral item, and as with all fresh floral items
(such as fresh flowers and flowering branches) it cannot be returned.
All sales are final.My Order Arrived Too Late For My Event
may request an RMA number within 48 hours of delivery of your order. If
you submit an RMA request beyond that period, your request will not be
granted. Please note that we are not responsible for your event date, you are. Please order in plenty of time to allow for fulfillment and transit times.
I Think My Order is Wrong / Item Appears Damaged
All damage must be reported immediately upon delivery. Damage reported afterward will not be accepted. Damaged items: Email us at a clear photo
(use a digital camera or camera phone) of each item (1 photo per item)
and let us take a look at what went wrong. Please make sure the photos
are at least 250 pixels high (3 inches) and at least 250 pixels wide (3
inches) so that we can see the item clearly. We'll do our best to assist
you. Any replacements are shipped via standard ground shipping, at the
descretion of manangement.
Your order can be cancelled before your order ships. Orders
that have shipped cannot be canceled. An RMA request must be submitted
once the order arrives via the shipper. Please see the RMA instructions
at the top of this page for details.
How To Ship Your Return
make sure all packing materials are used to avoid breakage when
shipping your items, and the boxes are completely sealed.
boxes (48" cases) ship via FedEx or UPS only. Small boxes (30" and
smaller) can ship via FedEx, UPS or USPS. We recommend checking the rate
with USPS, as they can often be the least expensive. We do not provide
return shipping labels.
Credit Card Payment Declined
a credit card payment is declined when an order is processed by our
staff, we will send an email notification to the purchaser. We use email
for this communication so that we have a record of our attempt to
contact the purchaser regarding the declined payment. We will re-attempt
to process the payment if we do not obtain a response email within 24
hours. If we are still unable to process the payment, and we have not
obtained an email response within a reasonable time period, the order
will be cancelled. A cancellation notification will be sent via email.
Shipments Refused On Delivery
returns require a Return Authorization Number (see first paragraph of
this page). If you refuse delivery of a shipment (for any reason) and
the order is returned to us by FedEx or the freight carrier, the
shipment will be rejected at our warehouse and a refund will not be
issued. You are responsible for any shipping charges. Again, all returns
require an RMA request and approval.
Shipments via Freight Carrier (Roadrunner, Hawaiian Express Service)
are no returns or refunds on these shipments once they leave the
warehouse. All sales are final. Please inspect all shipments upon
delivery for accuracy. All freight shipments that are refused on
delivery are designated as salvage with the freight shipping company,
will not be returned to Blooms & Branches. No refunds will be given.
you ordered glass vases and they arrived broken, please notifiy us
immediately. Great care is taken to ensure that your vases arrive
intact, however misshaps during transit can sometimes result in
breakage. Blooms and Branches is not responsible for breakage from use
or misshandling after your shipment has arrived. If you receive broken
glass items, please provide photos of the damage via email. We will
replace or refund any glass items that we determine to be broken during
transit via the shipper to you.
you received the wrong quantity, we must be notified within 48 hours of
receipt of your order. We will immediately correct the quantity
Please keep in mind that natural products can vary
in shape and color with each new harvest, season, and designated harvest
areas. We supply raw material for floral use, and it is assumed that
the purchasing florist is knowledgeable of the characteristics of the
Wrong Items Shipped
shipments: We will correct this by immediately issuing a FedEx Call Tag
for the order. If you decide to keep the wrongly shipped items (for any
reason), we will refund the difference for the wrongly shipped items.
Wrong items received must be reported within 48 hours of receipt,
otherwise we will assume that you are keeping the items. To ship a
replacement for the wrongly shipped items, or process a refund, we must
be able to retrieve the wrong items for shipment back to our warehouse
(at our expense). Freight shipments: Please inspect all shipments upon
delivery for accuracy. Wrong items must be refused on delivery for
credit to be issued.