When you receive your Return Authorization Number from us, it will include the proper address to send the return. Requests are processed weekly.
- A Return Authorization Number must accompany all returns.
- Return Authorization Numbers must be requested within 48 hours after item is delivered. Requests for authorization can be made 24 hours a day.
- RMA numbers are normally issued within 5 business days, approximately. Please do not call or email requesting a faster response to RMA requests.
- All item must be returned in completely unused and resaleable condition. Items that are broken, cut, trimmed, painted, stained, glued, foamed, or otherwise display evidence of use or damage will not be refunded.
- Items must be returned before your event date. Returns will not be accepted if the event date occurs before items are shipped back to us.
- Refunds for returned items do not include shipping.
- Orders paid via PayPal will receive a refund via PayPal.
- All returns must be shipped freight pre-paided. No C.O.D. deliveries.
- Items picked up in-store: all sales are final - no returns.