Returns

All returns require a Return Authorization Number, requested within 48 hours after receiving your order. Returns arriving at our warehouse without a Return Authorization Number will be refused on delivery. Please click here to submit a request.

Blooms and Branches offers only the best, highest quality decorative branches and botanicals. If you are not satisfied with your purchase, simply request an RMA number within 48 hours after recieving your order. Return the item in its original, unused condition (including all original packaging and tags) for a refund, less shipping costs. If you have any questions or concerns regarding your order or our return policy, please contact Customer Service . All communications regarding returns and exchanges are conducted via email.

Cases of product that include shipping will be refunded for the product only. Shipping fees are not refundable.

All items must be returned in completely unused and resalable condition. Items that are broken, cut, trimmed, painted, stained, glued, foamed, or otherwise display evidence of use or damage will not be refunded.

Once your order has been received, inspected and approved, we credit the appropriate account within 10-14 business days; we also send you an email to let you know the refund is complete.

Shipments via Freight Carrier (Roadrunner, Daylight Transportation)

There are no returns, exchanges or refunds on these shipments once they leave the warehouse. All sales are final. This does not include FedEx shipments.

Our Shipping Address for Returns and Exchanges

Blooms and Branches
11030 Arrow Route #102
Rancho Cucamonga CA 91730
Bloomsandbranches.com

I think my order is wrong/item appears to be damaged.

We want to make it right! Email us at least two photos (use a digital camera or camera phone) of your items and let us take a look at what went wrong. We'll do our best to correct your order.

Please keep in mind that natural products can vary in shape and color with each new harvest, season, and designated harvest areas. We supply raw material for floral use, and it is assumed that the purchasing florist is knowledgeable of the characteristics of the materials purchased.

Wrong items shipped: We will correct this by immediately issuing a FedEx Call Tag for the order. If you decide to keep the wrongly shipped items (for any reason), we will refund the difference for the wrongly shipped items. To ship a replacement for the wrongly shipped items, or process a refund, we must be able to retrieve the wrong items for shipment back to our warehouse (at our expense).

Our Shipping Statement Regarding Products Over 20" In Length

All natural products have different sizes that affect shipping fees.

Each of our natural products has it's own unique weight and size. In order to provide a low shipping fee and eliminate overcharges on items over 20", your fee will be quoted after your order has been received and weighed, usually within 2 business hours under normal circumstances. Your order will be finalized and your credit card will be charged only after you have confirmed your final total with shipping charge.

Your order will be shipped within 24 hours of confirmation, during normal business hours. Most of our items can be shipped via FedEx, while our larger products are shipped by freight truck.